Privacy Policy
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Flochelles Wellness Center, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website flochelleswc.com or contact our center.
1. Information We Collect
Information You Provide Directly
When you complete a form on our website, contact us by email or phone, or submit a referral, we may collect:
- Name, address, phone number, and email address
- Date of birth and insurance information (for referral forms)
- Information about the services you are requesting
- Any other information you voluntarily provide in messages or forms
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, pages visited, and time spent on the site. This information is used solely for website analytics and improvement.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries, referrals, or requests for services
- Schedule appointments and coordinate care
- Verify insurance eligibility and process billing where applicable
- Improve our website and services
- Comply with applicable laws and regulations
- Communicate important information about our services
3. How We Protect Your Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for all data transmitted through our website
- Restricted access to personal information on a need-to-know basis
- Staff training on privacy and confidentiality obligations
- Secure email practices for communications containing sensitive information
⚠️ Important: Please do not submit sensitive clinical or protected health information through our general contact form. For clinical matters, please call our office directly at (440) 000-0000.
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With your consent — when you have provided explicit written authorization
- For treatment purposes — with other healthcare providers involved in your care, as permitted by HIPAA
- Legal requirements — when required by law, court order, or government authority
- Safety concerns — to prevent serious harm to you or others, as required or permitted by law
- Service providers — with trusted vendors who assist in operating our website, under strict confidentiality agreements
5. Clinical Records and HIPAA
Protected Health Information (PHI) collected through the provision of clinical services is governed separately by our HIPAA Notice of Privacy Practices. Please see our HIPAA Notice for complete information about how we handle your clinical health information.
6. Cookies and Tracking
Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.
8. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided us with personal information, please contact us immediately.
9. Your Rights
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal obligations
- Opt out of certain uses of your information
To exercise any of these rights, please contact us at info@flochelleswc.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Flochelles Wellness Center, LLC
- 550 W. 14th Street, Suite A, Lorain, OH 44052
- Phone: (440) 000-0000
- Email: info@flochelleswc.com